Refund policy

The customer has the right to return the item within fourteen (14) calendar days of the date of delivery as verified by the shipping carrier or the in-store date of pickup. The customer must contact us by email or phone to request a return authorization and receive a return ticket number before initiating a return. The item must be returned in its original, unused, and sealed (if applicable) condition, with all accessories and a copy of the original proof of purchase (receipt) enclosed. The customer must ensure that the item is properly packaged and labeled for return, and include the return ticket number on the package. The customer is responsible for paying the shipping cost for the return, if applicable, unless the return is due to our error or a defective product. A restocking fee of twenty percent (20%) of the purchase price may be deducted if the item was a special order or a customized product. The return will be voided if there is any indication of tampering, alteration, or misuse of the item. The refund will be processed only after the item(s) are received and inspected by us, and may take up to ten (10) business days to appear on the customer's account. These terms and conditions may be amended or modified at any time without prior notice. We reserve the right to refuse a refund if any of these terms and conditions are not fully complied with by the customer.