Shipping policy

The customer acknowledges that the estimated date of delivery provided by the shipping carrier's tracking number is not a binding or guaranteed date of delivery, and that the actual date of delivery may vary due to factors beyond our control. The customer agrees to inspect the item upon receipt and notify us immediately if there is any sign of damage or defect caused by the transport. The customer must send us an email with the following information within twenty-four (24) hours of receiving the item: (a) a copy of the invoice for the item; (b) a brief description of the nature and extent of the damage or defect; and (c) clear and detailed photos and/or videos showing the damage or defect. Failure to comply with these instructions may result in the denial of the customer's claim for a refund, exchange, or repair.